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Cancellation and Returns Policy

Cancellation Policy for Booked Jobs

At Oztrack, we understand that sometimes plans change. This section outlines our cancellation policy for booked jobs.

Booking Deposits

Booking deposits serve to secure the booking time and dates. These deposits are typically a minimum of $400 or 10% of the total job cost, whichever is greater. This amount is applied to the total invoice and allows us to order required components for the job, reserve them, and allocate calendar time while also rejecting other jobs to protect your booking. It’s important to note that mechanical items are often special order items, and we may not be able to sell them for an extended period.

Cancellation Terms

  • Bookings cancelled 7 days or more before the booking date are entitled to a full refund of the booking deposit.
  • Bookings cancelled 7 days or less before the booking date are entitled to a 50% refund of the booking deposit. The remaining 50% will be held in credit for the customer to be applied to future invoices for the following 6 months.
  • Bookings cancelled after the booking date are not entitled to a refund of the booking deposit. This amount will be held in credit for the customer to be applied to future invoices for the following 6 months.

Returns

This section outlines our returns policy.

Return Eligibility

Our returns policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Non-Returnable Items

Some items are non-returnable, including downloadable software products.

Return Process

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, we may grant partial refunds. These include:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, with a 15% restocking fee deducted from the refunded amount. The Company reserves the right to impose a handling and restocking charge of 15% or $20.00, whichever is greater, on all Goods returned for credit, in addition to postage. No restocking fee applies if the Goods are returned under Warranty.

Late or Missing Refunds

If you haven’t received your refund, please follow these steps:

  • Check your bank account.
  • Contact your credit card company.
  • Contact your bank.
  • If you’ve completed these steps and still haven’t received your refund, please contact us via email.

Sale Items

Only regular-priced items may be refunded; sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged. To initiate an exchange, please send us an email and mail your item to: Unit 8, 28 Coombes Drive, Penrith NSW 2750, Australia.

Shipping

To return your product, mail it to: Unit 8, 28 Coombes Drive, Penrith NSW 2750, Australia. You are responsible for the shipping costs for returning your item, and these costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee the receipt of your returned item.

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